EXPERT BARBER / EDUCATOR
Tommy Nesbitt
UNDERSTANDING MY POLICY
Cancellation, No-Show & Lateness Policy - Ensuring a Great Experience with Tommy Nesbitt!Hey there, valued clients! I want every visit to the shop to be a fantastic experience for you, and to keep the vibes positive, I've got some policies in place that are both firm and chill. So, let's dive in!Cancellations, No-Shows & Reschedules:Life happens, and I get it! I just ask for a little heads-up. If you need to cancel or reschedule, please do so at least 12 hours before your appointment. If you give me less notice, I'll miss you, and you'll be charged 100% of the cost of your booked service(s). I understand that unexpected things come up, so this policy applies to all circumstances, whether it's a flat tire, a family emergency, a work meeting, or even getting caught in the infamous traffic jam. It's not personal; it's just business!And remember, if you're booking within that 12-hour window, the same rules apply. I want to make sure I'm compensated for my time and talent.How to Modify or Cancel a Booking:Navigate to your original booking confirmation, via text or email. Below Appointment details you'll find a section for Cancellations Policy followed by a section called, "Need to make changes?" From there you can modify or cancel your reservation.Lateness - Time is of the Essence:I know life can be hectic, but punctuality is key! I can't hold your spot for over 15 minutes past your appointment time. If you're fashionably late by more than 15 minutes, I'll have to cancel your appointment, and you'll be charged 100% of the cost of your service(s). Again, this policy covers all situations, whether it's a sudden work call, a health emergency, or any other unforeseen circumstance.I’ve put these policies in place to ensure I'm fairly compensated for my time and it keeps the schedule running smoothly for everyone. I want to provide top-notch service to all my clients, and your cooperation helps me achieve that!If these policies feel like too much of a wild ride for you, no worries! I encourage you to explore other options that better suit your style.Thank you for your support! Your understanding and cooperation significantly contribute to a pleasant atmosphere for both myself and my clients.See you in the chair, looking sharp and feeling fresh! ✂️💈